Refund policy

RETURN & REFUND POLICY

We want you to love your SHRENE hairline topper. If something isn't right, here's how returns work.

Damaged or faulty items: If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery at support@shrene.com with your order number and a photo. We'll arrange a replacement or full refund at no cost to you.

Change-of-mind returns: As a hygiene product worn against the scalp, SHRENE toppers can only be returned if they are unused, unworn, and in their original sealed packaging. If the hygiene seal has been broken, we're unable to accept a return unless the item is faulty

How to start a return: Email support@shrene.com within 30 days with your order number. Once approved and the item is received and inspected, refunds are issued to your original payment method within 5–10 business days.